Frequently Asked Questions

We are always happy to help, but here are some frequently asked questions

What are the delivery charges for orders from the Online Shop?

We only charge the standard Royal Mail rates for postage. No hidden extras

Which payment methods are accepted in the Online Shop?

At KaleidoscopeKrafts we accept most credit and debit cards. .

No credit card details are stored on our site. All payments are taken by the payment gateway company Stripe to ensure the best security.

How long will delivery take?

Where possible we despatch orders on the same day.

All orders are despatched within 24 hours except for bank holidays.

How secure is shopping in the Online Shop? Is my data protected?

We do not receive any of your personal card details though KaleidoscopeKrafts.

Payments are taken via our Payment gateway Stripe, to keep your information as secure as possible.

What exactly happens after ordering?

Once you place your order, we will check it over, and if there are any queries we will get in touch with you.

Generally everything will be processed and our team will manufacture your product and get it sent out to you.

This happens within a short space of time, so if you need to make changes you will need to let us know right away, as sometimes cards are made and despatched within the hour.

Do I receive an invoice for my order?

Yes. If the order is being sent to you, there will be an invoice in with the order.

If a card is being sent straight to the recipient then we will email an invoice to you.

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