Frequently Asked Questions

We are always happy to help, but here aresome frequently asked questions

What are the delivery charges for orders from the Online Shop?

Orders are postage free from our online shop.. We all know how annoying it is when you reach checkout and get confronted with high postage charges

Which payment methods are accepted in the Online Shop?

At KaleidoscopeKrafts we accept most credit and debit cards. .

No credit card details are stored on our site. All payments are taken by the payment gateway company to ensure the best security.

How long will delivery take?

Where possible we despatch orders on the same day up to 20:30.

 

Orders placed after 20:30 are despatched on the following day.

How secure is shopping in the Online Shop? Is my data protected?

We do not receive any card details though KaleidoscopeKrafts.

Payments are taken via our Payment gateway company, to keep your information as secure as possible.

What exactly happens after ordering?

Once you place your order, we will check it over, and if there are any queries we will get in touch with you.

Generally everything will be processed and our team will manufacture your product and get it sent out to you.

This happens within a short space of time, so if you need to make changes you will need to let us know right away, as sometimes cards are made and despatched within the hour.

Do I receive an invoice for my order?

Yes. If the order is being sent to you, there will be an invoice in with the order.

If a card is being sent straight to the recipient then we will email an invoice to you.

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